Customer Service Specialist – Medical Devices Job
Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?
About the Company
Our client is a global market leader within respiratory and resuscitation based problems. They are currently undertaking a recruitment drive for a new Customer Service Specialist.
About the job
As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues..
Office based role in Runcorn
Essential Functions
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
Requirements
Required/Preferred Education and Experience
- Experience in working in a customer service environment
- Languages – fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
- Medical Device experience is preferred but not essential
- Any experience with ISO 9001 or 13485 medical device quality system would be preferred
In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.
For more information or to apply, please contact Graham Fish.
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